Section 79 of the IT Act: Understanding Intermediary Liability in the Age of Social Media
In an era where billions of posts, tweets, and videos are uploaded daily, the question of who is accountable for online content becomes critically important. Section 79 of the Information Technology Act, 2000, provides a legal backbone for internet platforms operating in India—balancing freedom of expression, technological innovation, and accountability.
But how far does this “safe harbor” go? Let’s break it down.
What is Section 79?
Section 79 of the IT Act, 2000, grants conditional immunity to online platforms—called intermediaries—from liability for user-generated content.
Key Provision:
“An intermediary shall not be liable for any third-party information, data, or communication link made available or hosted by him…”
Provided that:
- The intermediary does not initiate, select the receiver of, or modify the transmission.
- It observes due diligence and complies with the Intermediary Guidelines, 2021.
- It acts promptly upon receiving actual knowledge of illegal content, by court order or government direction.
Who Qualifies as an Intermediary?
Under the IT Act:
- Social media platforms (e.g., Facebook, Twitter/X, Instagram)
- Messaging services (e.g., WhatsApp, Telegram)
- E-commerce platforms (e.g., Amazon, Flipkart)
- ISPs, cloud providers, blogging platforms are all treated as intermediaries.
Rule 3 of the IT Rules, 2021: Due Diligence Framework
Rule 3 is the backbone of intermediary due diligence under Indian cyber law. It mandates that intermediary:
- Publish Terms of Use clearly prohibiting content that is defamatory, obscene, infringing, hateful, or a threat to public order or national security.
- Remove unlawful content within 36 hours of receiving:
- A court order, or
- An official government notification.
- Preserve removed content and related data for 180 days.
- Appoint a Grievance Officer in India, who must:
- Acknowledge complaints within 24 hours.
- Resolve them within 15 days.
- Assist law enforcement by providing required information within 72 hours when lawfully requested.
- Ensure secure user authentication practices.
Significant Social Media Intermediaries (SSMIs)—with over 5 million users—must also:
- Appoint a Chief Compliance Officer and other key officers based in India.
- Enable user verification features.
- Publish monthly transparency reports.
- Enable tracing the originator of unlawful messages (Rule 4).
Failure to comply with Rule 3 revokes the immunity under Section 79.
Landmark Judicial Interpretations
Shreya Singhal v. Union of India (2015) – Supreme Court
- Struck down Section 66A of the IT Act.
- Clarified that “actual knowledge” under Section 79 arises only upon a court order or official notice—not mere user complaints.
MySpace Inc. v. Super Cassettes Industries Ltd. (2017) – Delhi High Court
- Intermediaries must act expeditiously once they have knowledge of infringing content.
- No obligation to proactively monitor all uploads.
Google India Pvt. Ltd. v. Visaka Industries Ltd. (2020) – Supreme Court
- Platforms cannot claim Section 79 protection if they knowingly fail to act or participate in unlawful dissemination.
Practical Implications
For Platforms:
- Maintain robust takedown mechanisms, legal SOPs, and audit trails.
- Avoid editorial control over user content.
- Respond promptly to official takedown orders.
For Victims of Online Harm:
- File a complaint under Rule 3(2) to the intermediary’s Grievance Officer.
- If unresolved, seek a court order or government notice to enforce content takedown under Rule 3(1)(d).
- Combine with civil or criminal remedies depending on the nature of the harm.
Conclusion
Section 79, read with Rule 3, offers a balanced liability framework in India’s evolving digital landscape. Intermediaries are protected—but only if they are diligent. For affected individuals, Rule 3 creates a formal avenue for redress and makes platforms more responsive and accountable.
As Indian courts continue to develop this jurisprudence, staying legally compliant—and digitally vigilant—is key.
Written by Mento Isac, Advocate & Founder – Mento Associates
Specializing in tech law, online defamation, and corporate litigation.
? mentoissac@mentoassociates.com | ? www.mentoassociates.com